Privacy Policy
Your privacy matters to us. This policy explains how praxenolira collects, uses, and protects your personal information when you use our financial decision-making platform.
Information We Collect
We collect information you provide directly to us, such as when you create an account, use our financial planning tools, or contact our support team. This information helps us deliver personalized financial guidance and improve our services.
Personal Information
- Full name and contact information including email address and phone number
- Financial information such as income ranges, budget categories, and financial goals
- Account credentials and security preferences
- Communication preferences and service usage patterns
- Device information and IP address for security and optimization purposes
| Information Type | Collection Method | Purpose |
|---|---|---|
| Account Data | Registration Form | Service delivery and personalization |
| Financial Preferences | Platform Usage | Customized recommendations |
| Technical Data | Automated Collection | Security and performance optimization |
How We Use Your Information
We use your personal information to provide, maintain, and improve our financial planning services. Our goal is to help you make informed financial decisions while maintaining the highest standards of data protection.
Primary Uses: We primarily use your information to deliver our core financial planning services, provide customer support, and ensure platform security. We never sell your personal data to third parties.
Service Delivery
- Providing personalized financial recommendations and planning tools
- Processing your requests and delivering customer support
- Sending important account notifications and service updates
- Maintaining platform security and preventing unauthorized access
- Analyzing usage patterns to improve our services and user experience
Information Sharing and Disclosure
We maintain strict control over your personal information and only share it in specific circumstances outlined below. Your financial data remains confidential and is never sold or rented to external parties for marketing purposes.
Limited Sharing Scenarios
- With service providers who assist in platform operations under strict confidentiality agreements
- When required by Canadian law or legal process, including court orders or government requests
- To protect our rights, property, or safety, or that of our users or the public
- In connection with business transfers, mergers, or acquisitions with appropriate data protection measures
- With your explicit consent for specific purposes you approve
Third-Party Services: We work with trusted service providers for payment processing, data analytics, and customer support. These partners are bound by strict data protection agreements and cannot use your information for their own purposes.
Your Privacy Rights
Under Canadian privacy legislation, including PIPEDA (Personal Information Protection and Electronic Documents Act), you have specific rights regarding your personal information. We're committed to making these rights easy to exercise.
Access Your Data
Request a copy of all personal information we hold about you, delivered in a readable format within 30 days.
Correct Information
Update or correct any inaccurate personal information in your account at any time through your dashboard or by contacting us.
Delete Your Account
Request complete deletion of your account and associated data, processed within 60 days of verification.
Limit Processing
Restrict how we use certain types of your personal information while maintaining essential services.
Data Portability
Export your data in a structured, machine-readable format for transfer to another service provider.
Withdraw Consent
Revoke permission for specific uses of your information, though some services may be affected.
To exercise these rights, contact us at the information provided below. We'll verify your identity and process most requests within 30 days. There's no charge for reasonable requests, though we may charge a fee for excessive or repetitive requests.
Data Security and Protection
We implement comprehensive security measures to protect your personal and financial information from unauthorized access, alteration, disclosure, or destruction. Our security practices follow industry standards and Canadian regulatory requirements.
Technical Safeguards
- End-to-end encryption for all data transmission and storage
- Multi-factor authentication for account access and administrative functions
- Regular security audits and penetration testing by independent firms
- Automated monitoring systems for detecting suspicious activity
- Secure data centers with physical access controls and environmental monitoring
- Regular software updates and security patch management
Data Breach Protocol: In the unlikely event of a data breach affecting your personal information, we will notify you within 72 hours and provide detailed information about the incident, steps we're taking, and actions you should consider.
Data Retention and Storage
We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Our retention practices balance your privacy rights with legitimate business needs and regulatory requirements.
Retention Periods
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Until account deletion + 1 year | Service provision and legal compliance |
| Financial Planning Data | Until account deletion + 7 years | Canadian financial record requirements |
| Communication Records | 3 years after last contact | Customer service and dispute resolution |
| Technical Logs | 90 days | Security monitoring and troubleshooting |
When data reaches the end of its retention period, we securely delete or anonymize it according to industry best practices. Anonymized data may be retained for statistical analysis and service improvement purposes.
International Data Transfers
While our primary servers are located in Canada, some of our trusted service providers may process data in other countries. We ensure appropriate safeguards are in place for any international data transfers.
- All international transfers comply with Canadian privacy laws and international agreements
- Service providers must demonstrate adequate data protection measures
- We use standard contractual clauses and privacy frameworks for cross-border data sharing
- You can request information about specific countries where your data might be processed
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our platform, remember your preferences, and analyze how you use our services. You have control over these technologies through your browser settings and our preference center.
Types of Cookies We Use
- Essential Cookies: Required for basic platform functionality and security features
- Preference Cookies: Remember your settings and personalization choices
- Analytics Cookies: Help us understand user behavior and improve our services
- Security Cookies: Protect against fraud and maintain account security
You can manage cookie preferences through your browser settings or our cookie preference center. Disabling certain cookies may affect platform functionality, but essential services will continue to work.
Changes to This Privacy Policy
We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. We'll notify you of significant changes through email or prominent notices on our platform.
- Minor updates will be posted with an updated date at the top of this policy
- Material changes will be communicated via email at least 30 days before taking effect
- Continued use of our services after changes indicates acceptance of the updated policy
- You can always review the current version of our privacy policy on this page
Stay Informed: We recommend reviewing this privacy policy periodically to stay informed about how we protect your information. We're committed to transparency and will always explain changes in plain language.
Privacy Questions or Concerns?
If you have questions about this privacy policy or how we handle your personal information, please contact us:
Email: info@praxenolira.com
Phone: +1 403 357 7530
Address: 10195 Boulevard des Forges
Trois-Rivières, QC G9C 1B2
Canada
We typically respond to privacy inquiries within 48 hours and aim to resolve all concerns promptly and thoroughly.